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Contact Us

Last updated: Wednesday, June 10, 2026

We're Here for You — Around the Clock

At Laurior, exceptional support isn't an afterthought — it's part of the product. Whether you have a question before you buy, need help with an existing order, want to use your 120-Day Guarantee, or simply want advice on getting better sleep, our team is ready to help you any time, day or night.

We're real people who care about your sleep, and we treat every message like it matters — because it does.

How to Reach Us

The fastest and best way to reach us is by email. Our support team monitors messages 24 hours a day, 7 days a week, and our average response time is under 2 hours.

  • Email: info@laurior.com
  • Phone: +1 263 382 9468
  • Support hours: 24 hours a day, 7 days a week, 365 days a year
  • Average response time: under 2 hours

No tickets lost in a void, no waiting days for a reply. When you reach out to Laurior, you hear back — fast.

What We Can Help With

Our team can assist you with just about anything, including:

  • Order questions — status updates, tracking, delivery estimates, or changes to an order.
  • Returns & your 120-Day Guarantee — starting a return is as simple as sending us your order number and shipping address; no questions asked.
  • Damaged, defective, or incorrect items — report within 30 days of delivery and we'll make it right with a full refund, replacement, or exchange.
  • Cancellations & refunds — cancel any time before your order ships (and even after delivery) for a full refund.
  • Product advice — questions about our pillows, materials, or which option might suit you best.
  • Anything else — if you're not sure who to ask, ask us. We'll point you in the right direction.

Before You Email: Quick Answers

You may find an instant answer in one of our help pages:

  • Shipping & delivery times — see our Shipping Policy.
  • Returns, refunds & the 120-Day Guarantee — see our Return & Refund Policy.
  • How we handle your data — see our Privacy Policy.
  • Our store terms — see our Terms of Service.

If you don't find what you need there, we're always just one email away.

How to Start a Return or Guarantee Claim

To make things fast, when you email us about a return, please include:

  1. Your order number (found in your confirmation email), and
  2. The shipping address on your order.

That's all we need to verify your order and get started. For full details on how returns work — including free prepaid return labels and doorstep carrier pickup — please see our Return & Refund Policy.

Company Information

This Site is owned and operated by Luxury Dream Sleep Inc., doing business as Laurior.

Luxury Dream Sleep Inc. (operating as Laurior) Canada Corporation Number: 1764775-1 Head Office: 1438 Rue Mackay, Unit #151, Montreal, QC, H3G 2H8, Canada Fulfillment Center: 220 36th St, Brooklyn, NY 11232, United States

  • Email: info@laurior.com
  • Phone: +1 263 382 9468
  • Support hours: 24 hours a day, 7 days a week
  • Average response time: under 2 hours

Thank you for choosing Laurior. We're honored to be part of your better sleep — and we're never more than a message away.